Hostaway Smart Locks is a suite of smart lock integrations within the Hostaway platform that enable automated keyless guest access. When a booking is confirmed, the system automatically generates a unique access code and sends it to the guest with check-in instructions. Codes are time-limited to the reservation dates for security. Hostaway integrates with leading smart lock brands, providing property managers with automated access management, audit trails, and seamless self-check-in experiences across their entire portfolio.
Why this matters for property managers
Automated keyless access removes the labor and risk of physical key handoffs, generates a unique code per stay, and lets guests arrive on their own schedule without staff on site. The direct payoff is lower turnover cost and fewer failed check-ins, while per-booking codes tighten security by expiring when the stay ends. Rely on it without a backup plan for connectivity or battery failure, though, and a locked-out guest at midnight becomes an urgent, review-threatening problem.
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